Refunds & Returns

updated: 11 February 2023

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

• Books with obvious signs of use, not in original condition, damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at refunds@tamarasiuda.com .

Exchanges

We only replace items if they are defective or damaged. If you need to exchange something for the same item, send us an email at tamara@tamarasiuda.com and send your item to: Stargazer Design, 3439 NE Sandy Boulevard Suite 692, Portland, OR 97232 USA.

Gifts

If an item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return a product, you should mail it to: Stargazer Design, 3439 NE Sandy Boulevard Suite 692, Portland, OR 97232 USA.

You are responsible for paying for your own shipping costs for returning your item. Please assure it is properly packed to arrive back to us in undamaged condition. If you receive a refund, your cost of return shipping will be added to the refund provided the item is returned to us in new condition.

Depending on where you live, the time it may take for an exchanged product to reach you may vary.

If you are returning expensive items, consider a trackable shipping service or shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at refunds@tamarasiuda.com for any other questions related to refunds and returns.